No Returns - No Refunds Policy
As a means to preserve our planet and combat environmental waste- all items are made to order. Therefore, Divine Atlas Apparel enforces a NO RETURN, NO REFUND policy due to "change of mind." Please review additional sections of this policy for buyers remorse period, order adjustments, and damaged items.
Buyer's Remorse & Order Adjustment Policy
We understand that sometimes a wrong size, color, or item was selected at checkout, the wrong shipping information was entered, and that buyers remorse exists. Due to the nature of our made to order business and no return/refund policy; all orders are reviewed @ 11:00 pm MST daily and approved for production.
If you need an order adjustment, or want to cancel your order completely- you have until 10:59pm MST (Mountain Standard Time) on the date of purchase, to send an email with necessary changes or order cancellation. Please note that no items will be added to your purchase, additional items must be purchased in a separate order. Orders placed @11:00pm and after will be reviewed during the subsequent "calendar day" fulfillment process. Size adjustment requests to 2XL-5XL may require order cancellation and repurchase if 2XL-5XL requires a higher production cost. Incorrect shipping information will also require order cancellation and repurchase.
Buyer's Remorse & Order Adjustment Support
To submit an order adjustment request, or cancellation request by 10:59pm MST (Mountain Standard Time) on the date of purchase, you can contact us at firstname.lastname@example.org. Divine Atlas Apparel will not be held responsible for late order adjustment/cancellation requests as each item description in our store contains our no refund "purchase reminder." Divine Atlas Apparel will not be held responsible for request emails sent to the wrong contact address, as the support address is linked.
Please title the request email, "ORDER ADJUSTMENT REQUEST" for order adjustments; or "CANCELLATION REQUEST," for buyers remorse cancellations, incorrect shipping cancellations, and 2xl size change cancellations. In the email body, please include your first and last name as it appears on your order, the order number - this will be located on the emailed receipt and begin with "DA," example: #DA0000; and specifics of the request including item description, and desired change. See email example below:
Email Title: ORDER ADJUSTMENT REQUEST
Email Body: John Doe, #0000 - "Meditation Tank" black, size small. I ordered a black size small and wanted a black size medium.
Email Title: ORDER CANCELLATION
Email Body: John Doe, #0000 - incorrect shipping order cancellation, buyers remorse order cancellation, etc. Please include the reasoning for cancellation- as Divine Atlas Apparel utilizes customer support analytics to improve the buyer experience. Please include ease of use and description of problem if issues including website functionality were means for cancellation.
Confirmation of the request will be sent in response to either verify the fulfillment of the adjusted order, or to obtain any additional missing information during request. We will NEVER ask for your credit card number- all payments must be submitted within the checkout secure payment portal- please be mindful of scammers. Please note that refunds from cancelled orders can take up to 10 business days to return to your bank account. We can assist you in cancelling individual items in the event of a garment sizing error.
Damages and fulfillment errors
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the event of a defective/damaged or wrong item, an item claim will be necessary for replacement: upon item receipt and inspection, take a clear image(s) of the item defect or error and send it to email@example.com. Title the email "DAMAGED ITEM," or "FULFILLMENT ERROR" include the order number, first and last name on order, image(s) of your item, and a brief explanation of the item issue. An image of the tag will be required for all clothing items.
The Divine Atlas Apparel Support Team will notify you once we have received your item claim, to provide you with a claim number and further instructions regarding your replacement process.
In the event of a damaged item or fulfillment error return: A refund can only be sent to the original payment method. If you no longer have access to that payment method, you will need to contact your bank or agency for the original payment method to claim the funds after the refund is sent. A refund sent back to the original payment method can take up to 10 business days.
You can always contact us for any order question at firstname.lastname@example.org or send a message in the comment box below.
Last updated: 7/19/2022
Version Number: 1.0